New Crisis Management Protocol

I’ve decided to implement a new crisis management protocol for when hilariously undermanned and epically underdocumented projects collide with predictably impossible problems:

Customer: …!
Customer: …?!
Me: We’re unable.
Customer: …!?
Customer: …!?!
Customer: …!?!?!
Me: Can’t do that.
Customer: …!!
Customer: …!!?!
Customer: …!!!!!
Customer: …!!?!!!?!!!
Customer: …!!!!!!!!!!!!!
Me: We’ll be in the Hudson.